Accomplishing extraordinary things in organizations is hard work. One of the most critical behaviors that leaders can practice that helps their direct reports feel engaged, determined, and hopeful is to Encourage the Heart.
But time and time again, the number one challenge leaders have in Encouraging the Heart is slowing down and taking the time to do it.
In the crazy-paced environment and upside-down world we work in today, it can be easy to get caught up in the craziness, yet it’s when things are the most hectic that people need to hear they are appreciated for all the hard work they do.
With 35 years of research, Jim Kouzes and Barry Posner have shown in The Leadership Challenge how leaders can practice key leadership behaviors (called The Five Practices of Exemplary Leadership®) to improve employee engagement and leadership effectiveness. Their research shows that a key to recognizing others effectively is to "recognize contributions by showing appreciation for individual excellence".
In every winning team, members need to feel the rewards of their contributions and receive recognition for their accomplishments. Great leaders are able to do just that by celebrating individual accomplishments on their teams and creating a community around shared team victories and values.
There are two main ways that leaders can Encourage the Heart:
In today's hybrid, virtual, in-person, or somewhere in-between workplaces, you may be struggling to find ways to find the time to remember to encourage others. Here's a few ways we at FlashPoint have found to encourage our own teammates:
We agree with Jim and Barry when they say: "Being a leader requires showing appreciation for people's contributions, and creating a culture of celebrating the values and victories by creating a spirit of community."* How are you developing community and celebrating values in these challenging times? Let us know in the comments — and keep encouraging others, as you would like to be encouraged yourself.
*The Leadership Challenge, 7th edition